Returns & Exchanges

At Ooze, we want to ensure your electronics experience is seamless, which is why we offer a 30-day window for returns or exchanges on all certified hardware. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Ooze account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund eligibility.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 business days.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, your refund will be processed back to your original payment method within 3 to 5 business days.